See something you like but want it a little more individualized? Or perhaps you have a special, one-of-a-kind piece in mind made from scratch or using stones from a piece you already have? Either way, I'm here to help. I love making custom pieces. Just email me your wishes at email@example.com
All orders are shipped insured with signature confirmation and tracking using either Fedex or UPS. Please allow 2-5 days for delivery after it's shipped.
All international orders are shipped express using UPS or FedEx with the delivery time averaging 3-7 days. Duties and import taxes are determined by the customs agency within the destination country and are not included in the price at check out. Payment of all duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. Please note: should the order be returned by customs, a refund minus the return shipping fee will be given once the item is safely received.
Returns can be made within 5 days of delivery and must be communicated first via email at firstname.lastname@example.org. Customers are responsible for the cost of return shipping and merchandise must be returned unworn and in its original packaging using either UPS or FedEx with a signature required. We are not responsible for returns lost or damaged in transit, please carefully pack your return items securely and ship fully insured. Please email the tracking info to us once shipped at email@example.com. Your refund will be issued once the item has been returned safely and in its original condition. If the shipping charge was complimentary (domestic sales on items over $300, $1000 for international) your refund will have the original shipping fee deducted.
All sale items and custom orders are final sale, no returns can be made.
We stand behind our craftsmanship and will repair all Rachel Quinn jewelry. Each repair is reviewed on a case by case basis. Unless damage is due to defects in craftsmanship, repairs are subject to a reasonable fee (defects do not include normal wear and tear or mishandling). The buyer is responsible for repair costs, including all shipping. For more information, please send us an email at firstname.lastname@example.org
Jewelry is delicate and should be treated with care. To extend the life of your jewelry, remove before exercising, bathing, and housework. Always put your jewelry on as a final touch, after applying make up, scents, lotions, and styling hair.
To clean your piece, we recommend using a soft jewelry polishing cloth, such as a Sunshine Cloth, to remove tarnish and keep sterling silver and 14K gold pieces clean and bright.
Pearls are especially delicate and need special care. Only use jewelry cleaners labeled as safe for pearls. After wearing your pearls, simply wipe them off with a soft, clean cloth. Keep your pearl jewelry separate from other jewelry when storing them in your jewelry box or traveling as they can be easily scratched.
Taking these precautions will help ensure the longevity of your jewels. If you have any questions or concerns, please contact us at email@example.com