See something you like but want it a little more individualized? Or perhaps you have a special, one-of-a-kind piece in mind made from scratch or using stones from a piece you already have? Either way, I'm here to help. I love making custom pieces. Just email me your wishes at firstname.lastname@example.org
All orders are shipped insured with signature confirmation and tracking using either Fedex or UPS. Please allow 2-5 days for delivery after it's shipped.
For international orders, duties and import taxes are determined by the customs agency within the destination country and are not included in the price at check out. Payment of all duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. Please note: should the order be returned by customs, a refund minus the original shipping fee as well as the return fee will be given once the item is safely received.
For rush domestic and international orders, please contact email@example.com before placing your order and we'll arrange the best shipping method to suit your needs.
Returns & Exchanges
Since all items are made to order (meaning we do not keep inventory and each piece is made especially for you), returns will be accepted for online credit or exchange only. All exchanged items are Final Sale, please do not exchange your exchange. All requests for returns or exchanges must be communicated to firstname.lastname@example.org within 7 days of receipt. Customers are responsible for the cost of return shipping but will not be charged to receive the newly exchanged item. Merchandise must be returned unworn and in its original packaging. We are not responsible for returns lost or damaged in transit, please carefully pack your return items securely and use a shipping method with tracking and insurance.
Please note, all sale items and custom orders are final sale, no exchanges can be made.
We stand behind our craftsmanship and will repair all Rachel Quinn jewelry. Each repair is reviewed on a case by case basis. Unless damage is due to defects in craftsmanship, repairs are subject to a reasonable fee. The buyer is responsible for all repair costs, including shipping. For more information, please send us an email at email@example.com
Jewelry is delicate and should be treated with care. To extend the life of your jewelry, remove before exercising, bathing, and housework. Always put your jewelry on as a final touch, after applying make up, scents, lotions, and styling hair.
To clean your piece, we recommend using a soft jewelry polishing cloth, such as a Sunshine Cloth, to remove tarnish and keep sterling silver and 14K gold pieces clean and bright. Please note that blackened sterling silver jewelry need only to be cleaned with soap and water using a soft cloth as jewelry cleaner will remove the black finish.
Pearls are especially delicate and need special care. Only use jewelry cleaners labeled as safe for pearls. After wearing your pearls, simply wipe them off with a soft, clean cloth. Keep your pearl jewelry separate from other jewelry when storing them in your jewelry box or traveling as they can be easily scratched.
Taking these precautions will help ensure the longevity of your jewels. If you have any questions or concerns, please contact us at firstname.lastname@example.org